Privacy Policy

BY USING OR ACCESSING OUR PLATFORM, YOU ARE ACCEPTING THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY.

General

Sian Savage Coaching (referred to as “Company,” “we,” “us,” or “our”) respects the privacy of its users (“User(s)” or “you”) that use our website, any site or sub-site hosted thereon, and any mobile application or other software provided by us (collectively, the “Platform” or “Service”).

The following privacy policy (“Privacy Policy”) is designed to inform you, as a User of the Platform, about the types of information that the Company may gather or collect from you in connection with your use thereof. It also is intended to explain the conditions under which Company uses and discloses that information, and your rights in relation to that information.

This Privacy Policy is expressly incorporated into our Terms of Service, which can be accessed by clicking the links contained herein. Any defined or capitalized terms not otherwise defined herein shall have the meaning ascribed to them in our Terms of Service.

Please note that this Privacy Policy does not apply to the practices of third parties who you may choose to share information with when you use the Platform. You should understand the privacy and security practices of any third party before you share information with them.

Jurisdiction and International Users

The Company is located and operates its coaching business from Australia. Our Platform is hosted on the GoHighLevel (GHL) platform, which may involve data storage and processing in the United States and other foreign jurisdictions.

If you are accessing our Platform from outside Australia, please be advised that you are transferring your personal information to us in Australia, and potentially to our third-party service providers (like GHL) in the United States or elsewhere. By using our Platform, you consent to that transfer and use of your personal information in accordance with this Privacy Policy and the applicable laws of Australia. You agree to abide by the applicable laws of Australia concerning your use of the Platform and your agreements with us.

Gathering, Use and Disclosure of Non-Personally-Identifying Information

“Non-Personally-Identifying Information” is information that, without the aid of additional information, cannot be directly associated with a specific person (e.g., browser type, usage data). “Personally-Identifying Information” (PII) is information such as a name or email address that can be directly associated with a specific person.

Users of the Platform Generally

Like most website operators, the Company gathers Non-Personally-Identifying Information from Users, including an Internet Protocol (IP) address, operating system, browser type, and statistical usage data.

We use this aggregated Non-Personally-Identifying Information to help us better understand how the Platform is being used, identify usage patterns and trends, and improve Users’ experiences. We may also release this information in the aggregate, such as by publishing a report on trends in the usage of the Platform.

Automatically Collected Information

Certain data about the devices you use and your usage of the Platform are automatically logged in our systems, including:

Mobile Device Information: If you use a mobile device, we may collect device ID, model, manufacturer, operating system, and IP address.

Log Data: Includes IP address, browser settings, date and time of use, and cookie data.

Usage Information: Information about how you interact with the Platform, used to understand and optimize content.

Device Information: Data from your computer or mobile device, such as hardware and software type.

Web Cookies and Tracking Technologies

We use Web Cookies (small text files stored on your device) and similar technologies, including tracking pixels and web beacons, to collect usage and analytical data, remember account settings, and help deliver relevant ads. For more information on cookies and how to manage them, please see our separate Cookie Policy (if applicable).

PLATFORM USERS WHO DO NOT WISH TO HAVE WEB COOKIES PLACED ON THEIR COMPUTERS SHOULD SET THEIR BROWSERS TO REFUSE WEB COOKIES before accessing the Platform, with the understanding that certain features may not function properly without them.

Analytics

We may use third-party vendors, including Google Analytics, to analyze and track data, determine content popularity, and better understand online activity.

Collection, Use and Disclosure of Personally-Identifying Information (PII)

Generally

The Company collects a range of PII from and about Users, primarily when you: (1) explicitly provide it to us (e.g., when signing up for a coaching program, filling out a form); or (2) communicate with us. This PII may include your name, address, email address, telephone number, and payment information.

BY SUBMITTING ANY INFORMATION OR CONTENT THROUGH THE PLATFORM OR DIRECTLY TO US, YOU CONSENT TO THE USE AND DISCLOSURE OF YOUR PERSONALLY-IDENTIFYING INFORMATION as described in this Privacy Policy.

Use of PII

We use the PII we collect for the following general purposes:

To provide and manage the Services and your coaching program access.

To communicate with you regarding the Services, updates, and changes to our policies.

To send you marketing communications about products or services from us or our partners (where consent is given or permitted by law).

To customize your experience on the Platform.

To resolve disputes, troubleshoot problems, detect and protect against error, fraud, and criminal activity.

To process payments for purchases made on the Platform.

Disclosure of PII

We will disclose PII under the following circumstances:

By Law or to Protect Rights: When we believe disclosure is necessary to comply with applicable law, a court order, or to protect the rights, property, or safety of the Company, our Users, or others.

Business Partners & Third-Party Service Providers: We share PII with our authorized third-party service providers (such as GHL, payment processors, and email service providers) that perform certain services on our behalf (e.g., providing customer service, marketing assistance, platform functionality). These parties have access to PII only as needed to perform their functions.

Business Transfers; Bankruptcy: In the event of a merger, acquisition, or sale of assets, we reserve the right to transfer all PII to a successor organization.

Changing Personally-Identifying Information

You may at any time review or change your PII by contacting us using the contact information below. Upon your request, we will deactivate or delete your contact information from our active databases, as soon as practicable and in accordance with applicable Australian law. Note that we may retain some PII in our files to prevent fraud, troubleshoot problems, and comply with legal requirements.

Data Security and Storage

We take the security of your PII seriously and use reasonable electronic, personnel, and physical measures to protect it from loss, theft, alteration, or misuse. However, please be advised that no security measures can fully eliminate all risks. We are not responsible for third-party circumvention of any privacy settings or security measures.

Your PII is stored on servers owned by our third-party service providers (like GHL), which may be located outside of Australia.

Children’s Online Privacy Protection

We do not knowingly collect or maintain PII from anyone under the age of thirteen (13) years of age, unless or except as permitted by law. If we learn that PII has been collected from a User under thirteen (13), we will take appropriate steps to have this information deleted.

Your Rights (Australian Users)

As an Australian-based company, we comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

As a User, you have the right to:

Access: Request access to the PII we hold about you.

Correction: Request that the PII we hold about you be corrected if it is inaccurate, incomplete, or outdated.

Anonymity: You have the option of dealing with us anonymously or using a pseudonym where practicable and lawful.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable time.

The Company may, in its sole discretion, change this Privacy Policy from time to time. Any and all changes will be reflected on this page, and the date new versions are posted will be stated at the end of this Privacy Policy. Users should regularly check this page for any changes to this Privacy Policy.

If you have any questions regarding our Privacy Policy or wish to exercise your rights under the Australian Privacy Principles, please contact us:

Email: [Insert Sian Savage Coaching Support Email Address]

By Mail: [Insert Sian Savage Coaching AU Business Address]

Last Updated: [Insert Date]